StrumTick Support

Questions, bug reports or ideas? Email joprojectshq@gmail.com – we usually reply within a few days.

Restoring StrumTick Pro

Pro is a one-time purchase tied to the account you bought it with. On a new or reset device, open StrumTick, tap ⭐ Pro (or any 🔒 feature) and tap Restore Purchases (iPhone) or Restore purchase (Android).

The tuner doesn’t hear anything

Allow microphone access: iPhone – Settings › Apps › StrumTick › Microphone; Android – Settings › Apps › StrumTick › Permissions › Microphone.

I can’t hear the metronome

Turn up the media volume and check the volume slider in the app. On iPhone the metronome is set up to play even when the Ring/Silent switch is on silent; if it stays quiet, check that another app isn’t holding the audio.

Refunds

Purchases are handled by the store: App Store – reportaproblem.apple.com; Google Play – Google Play refund help.

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